• New Zealand: Free standard tracked shipping to urban addresses. Delivery usually takes 1–7 working days after dispatch.

• International: Prices vary outside of NZ. Please contact us for a quote before placing your order.

• Delivery timeframe for custom rings & pendants: 4–7 weeks production time before dispatch.

Fast shipping is available on request for an additional cost.

Note: Once we have handed your parcel to the courier, Kaia Customs is not responsible for courier delays, loss, damage, or missed deliveries. For any issues, please contact the courier directly with your tracking number.