At Kaia Customs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or contact us.
1. Information We Collect
When you interact with Kaia Customs, we may collect:
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Your name, email address, phone number, and shipping/billing address.
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Order details, preferences, and communications with us.
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Payment information (processed securely through third-party providers such as Stripe, Afterpay, or PayPal).
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Technical information such as cookies, IP address, and device/browser data.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders.
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Communicate with you about your order, updates, or promotions (if you opt in).
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Improve our website, products, and customer service.
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Meet legal, tax, and accounting obligations.
We will never sell, rent, or share your personal information with third parties.
3. Artwork Privacy
Kaia Customs maintains a strict artwork privacy policy:
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We do not share, publish, or disclose any customer artwork or designs under any circumstances.
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All designs remain private between Kaia Customs and the customer.
4. Payment & Security
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Payments are processed securely by trusted providers (e.g., Stripe, Afterpay).
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Kaia Customs does not store or retain any credit card or bank account details.
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We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
5. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and track site performance. You can disable cookies in your browser settings, though some features may not work properly.
6. Sharing of Information
We may share limited information with:
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Shipping providers to deliver your orders.
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Payment processors to complete transactions.
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Legal authorities if required by law.
7. Your Rights
Under New Zealand’s Privacy Act, you have the right to:
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Access the personal information we hold about you.
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Request corrections if your information is inaccurate.
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Opt out of marketing communications at any time.
8. Data Retention
We keep your personal information only as long as necessary to provide services, meet legal requirements, and resolve disputes.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Kaia Customs
Email: Kaia@kaiacustoms.com
Wellington, New Zealand
Agreement
By using our website or placing an order with Kaia Customs, you agree to the terms outlined in this Privacy Policy.